This Privacy Policy explains how Tu Familia Health Center Inc (“we”, “us”, “our”) collects, uses, protects, and shares your personal information when you visit our website, use our online booking system, communicate with us, or access any of our digital services. By using our Services, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Name
Phone number
Email address
Date of birth
Address
Emergency contact information
Health-related information provided for appointments or consultations
b) Automatically Collected Information
IP address
Browser type
Device information
Pages viewed
Cookies and tracking technologies
c) Medical Information (Protected Health Information – PHI)
In compliance with HIPAA, we may collect and store medical information needed to provide healthcare services, including:
Appointment history
Treatment information
Health records submitted by you
2. How We Use Your Information
We use your information to:
Schedule and manage appointments
Provide medical services and follow-up care
Communicate with you (email, SMS, phone)
Send reminders, updates, or important notices
Improve our website and services
Maintain internal records and compliance requirements
Protect the security and integrity of our systems
We do not sell your personal information.
3. HIPAA Compliance
Tu Familia Health Center complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is:
Stored securely
Accessed only by authorized personnel
Never shared without your consent except when permitted or required by law
Examples of legal exceptions:
Emergencies
Public health reporting
Court orders
Insurance processing
4. How We Share Information
We may share your information with:
Healthcare providers working with or for our clinic
HIPAA-compliant service providers (EHR systems, scheduling tools, communication platforms)
Insurance companies (if applicable)
Government authorities when required by law
We do not share, sell, or rent your information to third parties for marketing.
5. SMS & Email Communications
By providing your contact information, you consent to receiving:
Appointment reminders
Follow-up messages
Health-related notifications
You may opt out at any time by replying STOP to any SMS.
6. Cookies and Tracking
We use cookies to:
Improve user experience
Analyze website traffic
Optimize performance
You may disable cookies in your browser settings, but some features may not function properly.
7. Data Security
We protect your information through:
Encryption
Secure servers
Access controls
Regular system audits
However, no system is 100% secure. We cannot guarantee absolute protection against unauthorized access.
8. Your Rights
Depending on your location, you may have rights such as:
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.
10. Children’s Privacy
Our services are not intended for children under 13 without parental consent. We do not knowingly collect information from minors without authorization.
11. Policy Updates
We may update this Privacy Policy at any time. Changes are effective immediately once posted on our website.
12. Contact Information
For questions about this Privacy Policy or your data rights, contact:
Tu Familia Health Center Inc Email: [email protected] Phone: (786) 622-1866 Address: New York, NY / Hialeah, FL
